Shipping policy

Shipping Policy

1. Delivery Areas

We currently deliver throughout Bangkok and Thailand. Free delivery are available within Bangkok and Greater Bangkok (BMA), for other areas, please contact us to confirm delivery availability and cost for your location.

2. Delivery Timeframes

In-stock items are typically delivered within 7 business days of order confirmation. Special-order and made-to-order items are imported directly from our Italian suppliers, so lead times typically range from 60 – 90 days. Estimated timelines will be confirmed at the time of order.

3. White-Glove Delivery & Installation

Given the size and craftsmanship of our furniture, lighting, and carpets, many orders qualify for white-glove delivery, which includes in-home delivery, unpacking, and basic placement or installation (for example, chandelier hanging) by our team. Availability and cost will be confirmed by our team directly.

4. Shipping Costs

Shipping costs are calculated based on product size, weight, and delivery location, and will be confirmed before final payment. Free shipping and installation are available for locations within Bangkok and Greater Bangkok (BMA).

5. Showroom Pickup

Customers may also choose to collect their order directly from our Bangkok showroom at 773 Rama 9 Soi 15, Bangkapi, Huaykwang, Bangkok 10310, Monday–Sunday, 9AM–6PM.

6. Order Tracking & Delays

We will notify you of your estimated delivery window and any changes. Please contact us at agluxuryliving.th@gmail.com or LINE Official Account (@aglux) with any questions about your order status.